This is going to be a short post because I know my customer service is brilliant – nothing like banging your own drum.
Reading a post today on Macs Walking Holidays website and found this interesting goodbye letter to BT. I like a bit of humour when it all goes wrong, however I was speaking to Neil of Macs Adventures during that week of no broadband and I am sure if someone from BT had been in front of him he might have killed. His post was also written in a similar vain on this site – both are quite amusing.
But seriously this is one of the great things I love about the internet – if I have a problem and I am not getting satisfaction I will often write about it on my personal blog, so far it has never helped resolve the problem. It does however alert others who look for reviews on the net of companies and their service.
I was once charged €800 for using my broadband on my iphone in Prague. €800…
Anyway I called O2 – who started off the three hour debate by telling me tough. I told them I had asked for and was told I had an overseas data package, (this does not exist). While buying the phone I was under the impression I had this package. They told me it did not exist and had never existed.
Undeterred I hunted the internet and found on their forum details of this data package and how the staff had not been training properly and were offering this to customers when they shouldn’t. Did I say I love the internet?
Armed with a few screen shots I fired off my email. This time I received a nice phone call apologising for their error, of course crediting me and free rental for a month. Fine, thanks, but it was your mistake and three hours of my time is worth fighting for €800, but not €45 compensation. Ah well just life…
I run this SEO company and a few other websites. The other websites generate quite a bit of email that I do not immediately profit from. I do my best to reply to all these mails and point people in the direction of help, why do I bother? For a start I am that kind of person anyway and it is nice to be asked – on the long term I want others to recommend my websites and link to them.
So if you put an email address on your website make sure someone looks at the mails from it and answers them all – you just never know where it will lead.
Not so short a post after all.
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